FAQ

LOVE Nail Polish

 

When do you release new colors?

We have a core collection and on top, we are changing colors based on seasonal trends. So, you can be sure new colors will always be added to allow you to choose the right one for you. 

How should I use LOVE nail polish to get the best look on my nails?

Have a look at our LOVE Ritual

What is the best way to store my LOVE nail polish?

You best store it in a dry and cool place, never expose it to direct sunlight.

How long does the LOVE color last on my nails?
It all depends on the structure of your nails and your daily life. Since we really care about nail colors lasting at least 4 to 7 days, we recommend to always use a base and a top coat for long-lasting results of your favorite LOVE color. Send us your feedback to office@love-cosmetics.eu or on Instagram – we are looking forward to hearing how long the color lasted on your nails.

Up to when can I use my LOVE nail polish?  


In theory, a nail polish lasts forever. But it always depends on how often the color is used and thus opened up. The more air comes into contact with the nail polish, the sooner it will get thick and dry. Consequently, we recommend to use our nail polish within 30 months after opening it. Do not forget to close your nail polish properly and quickly after using it.

Do my nails absorb the color of the nail polish and remain colored?  
Since this is the case with every nail polish, it is crucial to use a base coat before putting on your favorite color. This is the key of every manicure.

 

Why does it look like the color pigments are not well mixed? Is this indicating bad quality?
Since our nail polish is all natural, the colour pigments can separate from the main body of the nail polish. This is no indication for an old product, simply shake it and the colour will mix again perfectly. That is the reason why there is a little ball on the inside ;)

 

 

Ingredients

 

Are your products cruelty free?

YES! LOVE does not carry products that were tested on animals, and on top our nail products are vegan as well.

Are there any toxins, mutagenic or carcinogenic substances in the LOVE nail polish?

We can clearly say: no! Our ingredients are neither mutagenic, nor carcinogenic and there are also no toxins in our products. Yet, we do not recommend to eat or drink them :)

What does “15-free” mean?


Each LOVE nail polish is free of the following ingredients: Phthalates (incl. Dibutylphthalate (DBP), Diethylhexyl Phthalate (DEHP), Toluene (also Methylbenzene), Xylene, Camphor, Formaldehyde, Formaldehyde Resin, Ethyl Tosylamide, Styrene/Acrylates Copolymer, Triphenyl Phosphate, Colophoneum, Organic Halides (AOX), Parabens, Silicone, Fragrances, Animal Derived Ingredients. 
Where are the LOVE nail polishes produced?
One of our main goals when founding LOVE Cosmetics, was to produce all our products in Germany. That is, why MADE IN GERMANY is at the core of our company.

 

 

 

Your Order
 

Where can I buy LOVE products?

We are currently selling through our online-shop and soon also in selected concept stores as well as in beauty salons and shops.

What payment methods does LOVE accept?

You can pay with
PayPal
Direct Deposit (Germany and Austria only)
Credit Card (Visa, Mastercard, American Express)

What is the status of my order?

You will receive an order confirmation via email and another notification as soon as your order has been shipped.

Can I cancel my order? 

Unfortunately, you cannot cancel after your order is submitted. Upon clicking “pay now” your purchase is binding. Have a look at our Terms and Conditions for further information.

 

 

 

Shipping
 
With which shipping service do you collaborate?

We ship all orders with DHL.

Do you offer international shipping?

Yes, we offer international shipping, excluding Switzerland.

How long does shipping take?

The processing of your order takes up to 2 working days and will then be passed on to DHL. From this point on you can track your order and check online when it is going to arrive at your place. We do not have any influence on the delivery time after your order has left our company, but the estimated delivery time for destinations in the European Union is 1-4 days. Consequently, you can expect your order to arrive within 3-6 working days in total. International shipping takes usually longer.
How much is shipping?

National (Germany): 4,90 €
Get free national shipping with a purchase of at least 75,00 €.

International (all other countries, excluding Switzerland):
up to 500gr: 7,90 €
up to 1000gr: 11,90 €
Get free international shipping when you shop for 115,00 €.

What should I do when an ordered product is missing?

Please get in contact with our team: office@love-cosmetics.eu

 

 

 

Returns and Exchanges
 

Under which circumstances do you accept returns/ exchanges?

As you can read in our Terms and Conditions, we do not accept returns due to hygienic reasons and further, it is against our company philosophy. We hope for your understanding. However, you can contact us anytime if we forgot about something: office@love-cosmetics.eu

What should I do when I receive a wrong product?

Please send an e-mail to our team: office@love-cosmetics.eu

 

 

  

Account
 

I forgot my password. What should I do?

You can create a new password by going to ´forgot password´. If this is not working, please contact our team: 
office@love-cosmetics.eu
I am expecting an email from LOVE but did not receive it.
Please have a look in your spam folder before you reach out to our team.